Kennisbank

The use of artificial intelligence (AI) in marketing is growing rapidly. Where last year 48% of organisations applied AI in their marketing activities, that figure has now risen to 62%*. Yet the use of AI remains largely confined to operational tasks, such as content generation…

The rise of artificial intelligence (AI), with generative AI at the forefront, is reshaping the marketing profession. While the essence of marketing — value creation and customer connection — remains constant, the way marketing teams operate is undergoing a fundamental redefinition. This is the key…

At NS, CRM specialists Daan Hulzinga and Adinda Nieuwstraten work on campaigns that encourage consumers to travel more often by train. One of the most distinctive campaigns they developed is Wintercity. “I had only been working at NS for a few months when we started…

How to keep personalization and email marketing running while migrating to a new data platform? That was the central question for Harman International, the company behind Harman Kardon and JBL. Harman International recently transitioned from an advanced platform to a compact tool that combines a…

Marketing automation offers wonderful opportunities to make marketing, sales and service work better together. But in practice, it still often proves difficult to get systems to really land well in an organization.

Customer expectations have significantly evolved. Relying solely on email for customer communication is no longer enough. Modern consumers expect personalized experiences across multiple touchpoints, making it necessary for businesses to adopt a holistic, omnichannel approach to customer engagement. This shift creates both challenges and opportunities…

On Thursday, November 6, the most impactful work in experimentation and optimization will once again be celebrated at DDMA Experimentation Heroes 2025. From today, experimentation specialists can submit their case(s) in one of three categories: Conversion, Experimentation Culture, and Beyond Web. The Next Gen Heroes…

The collaboration between the maternity care organization Naviva Kraamzorg, marketing partner SOLVM, and technology partner Spotler clearly demonstrates that email can be a powerful communication channel—if done correctly. The three organizations developed various personalized, data-driven email journeys, resulting in greater engagement, higher customer appreciation, and…

“Let’s grow by attracting as many new leads as possible. The more, the better!”. Does this sound familiar? It’s a common mindset in business. And sure—it makes sense at first glance. But in reality, a big mailing list doesn’t always mean big results, as well…

Accessible emails: essential, not optional. Imagine opening an email and seeing only a blurry image with no explanation. Or trying to click a link that doesn’t work. For millions of people with disabilities, this is a daily reality.