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Artificial Intelligence Conversational AI DDMA
Onderzoek |

DDMO 2025: AI redefines marketing function, sector matures amid growing pains

The rise of artificial intelligence (AI), with generative AI at the forefront, is reshaping the marketing profession. While the essence of marketing — value creation and customer connection — remains constant, the way marketing teams operate is undergoing a fundamental redefinition. This is the key…
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E-mail
Interview |

A digital winter experience for train travelers

At NS, CRM specialists Daan Hulzinga and Adinda Nieuwstraten work on campaigns that encourage consumers to travel more often by train. One of the most distinctive campaigns they developed is Wintercity. “I had only been working at NS for a few months when we started…
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E-mail
Artikel |

Smart personalization in motion: Harman International’s success module

How to keep personalization and email marketing running while migrating to a new data platform? That was the central question for Harman International, the company behind Harman Kardon and JBL. Harman International recently transitioned from an advanced platform to a compact tool that combines a…
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Data, Decisions & Engagement E-mail
Artikel |

Making marketing automation work: here’s where to start

Marketing automation offers wonderful opportunities to make marketing, sales and service work better together. But in practice, it still often proves difficult to get systems to really land well in an organization.
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E-mail
Artikel |

Beyond email: Crafting holistic customer journeys across multiple channels

Customer expectations have significantly evolved. Relying solely on email for customer communication is no longer enough. Modern consumers expect personalized experiences across multiple touchpoints, making it necessary for businesses to adopt a holistic, omnichannel approach to customer engagement. This shift creates both challenges and opportunities…
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Experimentation & Optimisation
Nieuws |

Registration for DDMA Experimentation Heroes 2025 Now Open

On Thursday, November 6, the most impactful work in experimentation and optimization will once again be celebrated at DDMA Experimentation Heroes 2025. From today, experimentation specialists can submit their case(s) in one of three categories: Conversion, Experimentation Culture, and Beyond Web. The Next Gen Heroes…
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E-mail
Artikel |

Meaningful Email Communication: How Naviva, Spotler, and SOLVM Truly Reach Parents

The collaboration between the maternity care organization Naviva Kraamzorg, marketing partner SOLVM, and technology partner Spotler clearly demonstrates that email can be a powerful communication channel—if done correctly. The three organizations developed various personalized, data-driven email journeys, resulting in greater engagement, higher customer appreciation, and…
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E-mail
Artikel |

How to Wake Up Dormant Leads with Smart Re-Engagement Campaigns

“Let’s grow by attracting as many new leads as possible. The more, the better!”. Does this sound familiar? It’s a common mindset in business. And sure—it makes sense at first glance. But in reality, a big mailing list doesn’t always mean big results, as well…
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E-mail European Accessibility Act
Artikel |

Email accessibility: why it matters — and how to fix yours

Accessible emails: essential, not optional. Imagine opening an email and seeing only a blurry image with no explanation. Or trying to click a link that doesn’t work. For millions of people with disabilities, this is a daily reality.
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Data, Decisions & Engagement Legal Privacy
Artikel |

Privacy, Data, and Effectiveness: The State of Digital Advertising in 2025

Digital advertising and measurement are evolving fast, driven by privacy centric measures. These driving forces consist of changing legislation, growing awareness for data ethics, privacy enhancing browsers and hardware, developments such as Google’s Privacy Sandbox and data clean room solutions. Also, there are ‘new kids…